These Terms & Conditions govern your purchase, use, and access to Seresto products, including but not limited to the Seresto Collar, Seresto Flea Collar, Seresto Dog Collar, Seresto Cat Collar, Seresto Flea Collar for Cats, and Seresto Flea Collar for Dogs. By accessing our website or purchasing our products, you agree to comply with these terms.
1. Introduction
Welcome to Seresto. These terms and conditions outline the rules and regulations for the use of our website and the purchase of our products.
2. Definitions
2.1 "We", "Us", "Our" refers to Seresto and its affiliates.
2.2 "You", "Your" refers to the individual or entity accessing or using our website or purchasing our products.
2.3 "Products" refers to all Seresto branded products, including but not limited to flea and tick collars.
3. Product Usage
3.1 Eligibility
3.1.1 You must be at least 18 years of age to purchase our products.
3.2 Application and Usage Requirements
3.2.1 The product must be used strictly in accordance with the manufacturer's accompanying label.
3.2.2 Age and weight requirements must be followed as specified on the product packaging.
- Seresto Dog Collar: For dogs 7 weeks of age and older
- Seresto Cat Collar: For cats 10 weeks of age and older
3.2.3 The collar should be fitted properly to ensure effectiveness.
3.2.4 Always read and follow the instructions provided with the product.
3.3 Contraindications
3.3.1 Do not use on sick, debilitated, or medicated pets without veterinary consultation.
3.3.2 Do not use on pets with known sensitivity to any of the active ingredients.
4. Purchase Guidelines
4.1 Authorized Retailers: Purchase Seresto products only from authorized retailers to ensure authenticity and quality.
4.2 Product Information: We make every effort to ensure that product descriptions and pricing are accurate.
5. Health and Safety
5.1 Allergy Warning: In rare cases, pets may experience mild skin irritation. If irritation occurs, remove the collar and consult a veterinarian.
5.2 Precautions
- Wash hands thoroughly after handling the collar
- Keep out of reach of children
- Do not allow children to play with the collar
5.3 Emergency Response: In case of accidental ingestion or exposure, contact a veterinarian or poison control center immediately.
6. Warranty and Liability
6.1 Manufacturer's Warranty
6.1.1 Seresto products are warranted to be free from defects in materials and workmanship.
6.1.2 This warranty is limited to the replacement of defective products.
6.2 Limitations
6.2.1 We shall not be liable for any indirect, incidental, or consequential damages.
6.2.2 Our liability is limited to the purchase price of the product.
7. Returns and Refunds
7.1 Eligibility for Returns: Products must be returned in their original packaging and in unused condition.
7.2 Process: Contact customer service to initiate a return or refund request.
7.3 Exceptions: Returns may be denied for products that have been used or damaged.
8. Intellectual Property
8.1 Trademarks and Copyright: All content on our website, including text, images, and logos, is the property of Seresto or its licensors.
8.2 Usage Restrictions: You may not reproduce, distribute, or modify any content without our prior written consent.
9. Prohibited Activities
9.1 Misuse: You may not use Seresto products in any manner that is harmful to your pet or others.
9.2 Resale: Unauthorized resale of Seresto products is prohibited.
9.3 Reverse Engineering: Disassembling or reverse-engineering Seresto products is prohibited.
10. Governing Law
10.1 Jurisdiction: These Terms & Conditions are governed by the laws of the jurisdiction in which the product was purchased.
10.2 Dispute Resolution: Any disputes arising from these terms shall be resolved through arbitration in accordance with local laws.
11. Amendments
11.1 Modification of Terms: We may modify these Terms & Conditions at any time without prior notice.
11.2 Your Continued Use: Your continued use of our website or products constitutes acceptance of any changes.
12. Contact Information
12.1 If you have any questions or concerns regarding these Terms & Conditions, you may contact:
- Email: Serestocustomercare@bayer.com
- Phone: +1 (866) 790-4447
- Address: 1650 Arch Street, Suite 2210, Philadelphia, PA 19103